Privacy Policy

Frank T. Ross and Sons Ltd (FTR) and Nature Clean (NC) have always been committed to protecting people’s personal privacy. We developed our Privacy Policy in order to outline the type of information that is collected when using our website or shopping online at our websites. We want to let people know how we protect their information and how they can elect to change that information. The following statement discloses how we gather information and the dissemination practices for our Web sites:,, and all other FTR owned websites.

Our sites may contain links to third-party Web sites. FTR is not responsible for the privacy practices or the content of third party Web sites. We encourage our users to be aware when they leave FTR websites. We suggest that people carefully read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by FTR sites.


  • Information Collection and Use
  • Various Registrations
  • Sharing
  • Log Files
  • Cookies
  • Blogs/Forums
  • Security
  • Privacy of Children
  • Correcting/Updating Personal Information
  • Opt-Out
  • Contacting Us
  • Notification of Changes

Information Collection and Use

As used in this Privacy Policy, Personal Information means personally identifiable information such as your name, street address, e-mail address, telephone number, billing address, and credit card information. FTR will not sell, share, rent or offer any information (Non-Personal or Personal) to others in ways different from what is disclosed in this statement.

Non-Personal Information includes your browser type, domain name, IP address, and how you maneuvered through the FTR sites.

Personal Information is collected during the online checkout process and at several different points on the FTR sites, so that we can properly fulfill your orders and we can send you newsletters and coupons when requested. We collect Non-Personal Information so that we can identify general shopping and navigation patterns so we might better understand how to improve your experience with the FTR sites. FTR is the sole owner of all the information (both Personal and Non-Personal) collected from any of our sites.

By using any of our sites you’ve advised us that you agree with the terms of our current Privacy Policy as posted. If you do not agree with any term in this Policy, please do not provide any Personal Information on this site. Personal Information may be required on our sites or you may not be able to do certain things, like access particular areas of the site, participate in a loyalty program, request coupons or samples, shop online, or send us e-mail or testimonial.

Various Registrations

In order to receive certain updates or use certain features of our websites, you may be asked to first complete a registration form. During registration, you are asked to give your contact information (such as name, mailing address and e-mail address). This information is used to contact you about the services on the website in which you have expressed interest, such as newsletters and/or product coupons. We may also ask for preferences about the type of information you would like to receive to aid us in the tailoring of our content or outreach campaigns. An online survey may ask you for contact information (like e-mail or mailing address). We may use contact data from our surveys to send you information about NC and our activities. Other data collected by online surveys is used to educate us about any of your interests and/or concerns. This information is not shared with any other organizations. FTR operates contact lists to reach its consumers who request such information. Such services are run both by FTR and contracted vendors. These e-mail addresses, whether housed on FTR servers or those of our third-party contractor, are never shared with other organizations except as disclosed in this Privacy Policy.

You may opt-out of receiving future mailings; instructions are contained within each e-mail sent. See also the Opt-out section below.


FTR may from time to time share overall demographic information with our suppliers, partners and / or advertisers. This is not linked to any Personal Information that can identify an individual person. We use 3rd party companies to ship orders. These companies may receive Personal Information to help us process your order. These companies do not retain, share, store or use Personal Information for any secondary purposes.

FTR will not rent, sell or exchange any e-mail address we receive. By signing up on an FTR website, you will not be sent advertising or messaging from any other company, regardless of their association with us. FTR provides a permanent "unsubscribe" link with each e-mail sent. See Opt-Out section below.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our company or our Web Site.

Log Files

We may use IP addresses to help analyze trends, administer the site, track user's movement on the FTR sites, and gather broad demographic information. We will not link IP addresses to Personal Information in any way.


Some FTR sites use "cookies." A "cookie" is a piece of data stored on your hard drive via your web browser. The "cookies" used by the FTR sites store only Non-Personal Information and do not ever contain any Personal Information.

Cookies are a way to identify your browsing session with us and help us to manage certain specific visitor information. Cookies can also enable us to track and target the interests of our visitors to enhance the experience on the FTR sites. By setting a cookie on an FTR site, you would not have to log in a password more than once. If you reject the cookie, or choose to disable them through your web browser, you may still use our sites. You will however be limited in certain areas, and you will not be able to save items to a shopping cart or complete an online order.


If you use a forum or blog on one of the FTR sites, be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums or blogs and could be used to send you unsolicited messages. FTR is not responsible for the personally identifiable information you choose to submit in this forums.


No method of transmission over the Internet, or method of electronic storage, is 100% secure. FTR strives to use commercially acceptable means to protect your Personal Information, however we cannot guarantee absolute security when using our websites.

Privacy of Children

We encourage parents to take an active interest in their children's use of the Internet. FTR sites are not targeted to children younger than 13 years of age. FTR does not knowingly request, collect, or store information from or about children younger than 13. If you are under the age of 18, you should visit the FTR sites only with the supervision and consent of a parent or guardian.

Correction/Updating Personal Information

If your Personal Information changes (such as your zip code), or if you no longer desire our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can be done by e-mailing our Consumer Support at

Please be sure to provide the specific changes to the information so that we can complete your request.

You can send via regular mail to the following postal address:

Frank T. Ross and Sons Ltd.
Suite 3, 110 Riviera Drive,
Markham, Ont, Canada. L3R5M1


On FTR websites we offer you the opportunity and many options to opt-out of receiving communications from us. You may opt-out at any time. Here are the options for removing your user information from our database in order to not receive future communications.

You can send e-mail to You can follow the link included in any e-mail communications you receive. You can send mail to the following postal address:

Frank T. Ross and Sons Ltd.
Suite 3, 110 Riviera Drive,
Markham, Ont, Canada. L3R5M1

Please note that it may take up to two weeks for the address removal to take effect and you may receive additional mailings within that time.

Contacting Us

If you have questions about our privacy policy, please e-mail us at We will do our best to respond to your inquiry within 5 business days.

Notification of Changes

Should we change our Privacy Policy, all such changes will be posted here. We will only use Personal Information in accordance with the Privacy Policy under which such Personal Information was collected.